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The Hierarchy of Quality Management

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About this talk

Quality management is a key factor to the growth and scaling of your maid service. In this talk maid service expert Martha Woodward breaks down how to effectively manage your quality control.

In this talk you will learn:

  1. Know your customer feedback metrics.

  2. How to determine a hierarchy for customer check-in calls.

  3. How to quality check a home.

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Martha Woodward

Martha Woodward is the Co-Founder of Quality Driven Software, an easy-to-use customer feedback system that is all about retaining clients and tracking employee performance. Allowing business owners to troubleshoot any issues before they escalate, a strong quality control system is essential for creating a business that practically runs itself. Martha’s maid service has a 98% satisfaction rating today and requires on average 3 hours/week oversight.

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