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The 10-Step Process to Providing Couture Cleaning Services to Elite Clientèle

A talk by Katie Pearse
Marketing Instructor and Business Consultant, Glisten Academy

30 July 2020, 12:30 AM

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About this talk

Learn the GlistenPro® 10-Step Client Experience Process and elevate your cleaning business to one that delivers acclaimed experiences to exceptional customers. Being an elite cleaning service is more than scrubbing toilets better than anyone else. By creating an impeccable client experience, you will attract and retain the types of clients who pay premium prices and are intensely loyal.

Katie shares real-life examples from high-profile, multi-millionaire clients with insights into exactly what the wealthy want from a cleaning service - and tips on how you can be the choice for local celebrities and other public figures in your city.

Present a professional and polished experience from the moment clients discover you online until they pull out their credit card to pre-pay for 6 months of cleaning services (and renew over and over again for years). Learn how to command the highest rates in your market and have clients grateful to pay for your services because no other cleaning service comes close to what you provide. Personalize the process to fit your business and its brand for a seamless integration into your systems and processes.

The stakes are high when you strive for elite status, but you can do it when you learn and apply the GlistenPro® 10-Step Client Experience Process to your business, combined with a relentless dedication to being one of the top cleaning services in the world.

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Katie Pearse

Katie Pearse is a digital marketing expert who has sold over $10 million USD online, most of it with an award-winning, eco-chic house cleaning business she founded in 2008. By the time she was 31 years old, 2.5 years after she started her maid service, she had made her first million in residential cleaning service sales with a team of only 10 residential and 2 commercial cleaners. Katie has been a marketing instructor and consultant since 2005 and went into business consulting for the cleaning industry specifically in 2014. Glisten Academy launched in 2019 after two years of development with courses and programs for cleaners and cleaning business managers and owners. The Classic Clean is a staff training program that teaches exactly how to conduct cleaning appointments for clients. Katie developed The 5D Professional Cleaning Method, a step-by-step process that guarantees a perfect cleaning - and anyone can learn it! Her system is used in over 10 countries all over the world by more than 1000 cleaning consultants. Additional certifications include trainer and manager training programs, coronavirus cleaning, and more. Winner of two Edmonton Journal Reader’s Choice Awards, four Best of Edmonton Awards and as a finalist for the YWCA Woman of Distinction Award, among other honours, Katie built her own multimillion-dollar cleaning business using FREE online marketing strategies and teaches marketing to business owners in all industries as a business school instructor - and through Glisten Academy. Katie’s education includes a Bachelor of Arts, a diploma in Public Relations, and a post-graduate certificate in Web Analytics and Business Intelligence from the University of California.

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