Tamara has a Bachelors and Masters Degree from Florida State University in Social Work Administration. She also has qualifications from City and Guilds in London, UK. These include Operations Management, Assessing Performance and Using Sources of Evidence to Assess Performance. She spent 22 years in state government and nonprofit administration, mostly developing and implementing training for managers, supervisors and case workers. She was the Executive Director of the National Center for Professional Certification, offering qualifications in the US from City and Guilds, London, UK. In 2006, Tamara decided to use the skills she developed over the last 22 years to launch her entrepreneurial career by starting her own handyman business. Then in 2013, she started a cleaning service, My Amazing Maid. She has managed all aspects of the cleaning business. From starting a company, with no experience in the business (twice), to managing a company that now has 17 employees and cleans more than 400 houses a month with a <1% complaint rate. Tamara has almost 40 years of management experience in the public, nonprofit and the private sectors.